FAQ'S
🐾 Wooflab FAQ
Everything You Need to Know About Turkey Tail+
We're here to make your experience smooth, simple and stress-free.
If you don't see your question here, feel free to contact us anytime.
⭐ ABOUT THE PRODUCT
What is Wooflab Turkey Tail+?
Wooflab Turkey Tail+ is a clinically studied, natural dog supplement designed to strengthen your dog's immune system, restore gut health, and bring back their energy and vitality. It uses a blend of Turkey Tail mushroom (Trametes versicolor) and 5 billion CFU live probiotics — in a bacon flavour dogs actually love.
Is it safe for my dog?
Yes. Turkey Tail mushroom is one of the most researched natural supplements in veterinary science. It is gentle, natural and safe for daily long term use in dogs of all breeds and ages. Always consult your vet if your dog is on medication or has a serious health condition.
Will my dog eat it?
Yes — it's bacon flavoured. Most dogs eat it straight from the bowl without any fuss. Even picky eaters love it.
What size dogs can use it?
All breeds and sizes. Simply adjust the scoop amount based on your dog's weight using our dosage guide.
Can puppies use it?
Yes. Turkey Tail+ is gentle enough for puppies. Start with a smaller dose and monitor for any changes.
Can I give it to a senior dog?
Absolutely — senior dogs benefit the most. Older dogs have weaker immune systems and slower gut function, making Turkey Tail+ particularly effective for them.
Can I use it alongside other supplements or medication?
In most cases yes — Turkey Tail+ contains natural ingredients. However if your dog is on prescription medication always check with your vet first.
⭐ HOW TO USE
How do I give it to my dog?
Simply mix one scoop into your dog's food once daily. No special preparation needed.
How much should I give?
- Up to 10kg — 1 scoop per day
- 10kg to 22kg — 2 scoops per day
- 22kg and above — 3 scoops per day
When will I see results?
Most dog owners notice improved digestion and energy within 2 to 4 weeks of daily use. Immune benefits build over time — by month 2 and 3 you will see the full transformation. For best results use consistently every day.
How many servings are in a tub?
Each tub contains 100 servings based on 1 scoop per day.
⭐ ORDERS, SHIPPING & DELIVERY
How long does shipping take?
Estimated delivery times:
- Australia: 6–10 business days
- New Zealand: 8–12 business days
Do I get tracking?
Yes. Every order receives a tracking link by email once shipped. Tracking may take 24–72 hours to update.
My package isn't updating — what do I do?
If tracking hasn't updated for 10+ days, email us and we'll check with the carrier. If it's lost we'll send a free replacement.
I entered the wrong address — can you change it?
If your order hasn't shipped yet, yes — email support immediately. Once shipped, address changes are no longer possible.
⭐ RETURNS & GUARANTEE
Do you offer refunds?
Yes — you're covered by our 60-Day Money Back Guarantee. If you don't notice a meaningful improvement in your dog's health, we'll refund you in full. No returns required.
How do I request a refund?
Just email us at: 📧 support@wooflab.com.au
My product arrived damaged — what now?
Email us a photo and we'll send a free replacement.
⭐ SUBSCRIPTIONS
How does the subscription work?
You choose how often you want Turkey Tail+ delivered — every 30 days. You save 25% on every order and it ships automatically.
Can I pause or cancel anytime?
Yes — your customer portal lets you:
- Pause
- Skip
- Change renewal date
- Update schedule
- Cancel anytime
No fees. No penalties.
How do I access my customer portal?
Click "Manage Subscription" in your email or log in through the Account page on the website using the same email you ordered with.
What happens if my renewal payment fails?
Our system will retry your card several times. You'll get an email to update your payment. Your subscription may pause until updated.
Is the subscription covered by the 60-day guarantee?
Yes — every subscription renewal is fully protected.
⭐ PAYMENTS
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- AMEX
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
Is my payment information secure?
Yes — all payments are encrypted and processed by Shopify's PCI-compliant system. We never see or store your full card details.
⭐ CONTACT US
Still need help? We're happy to assist.
💬 We reply within 1 business day
Support Hours: Mon–Fri 9am–5pm AEST