Privacy Policy
PRIVACY POLICY — Wooflab
Last updated: April 2026
Wooflab ("we," "us," "our") is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
We collect the following:
- Name
- Shipping and billing address
- Phone number (optional)
- Payment details (securely processed through Shopify)
- Order history
- Device and browser data (IP, cookies, analytics)
- Marketing interaction and ad tracking
- Subscription billing and renewal data
How We Use Your Data
We use your information to:
- Process and deliver orders
- Fulfil subscription renewals
- Send order and shipping updates
- Provide customer support
- Improve website performance
- Run advertising and remarketing
- Prevent fraud and protect security
Subscription Data
When you subscribe, we securely store:
- Your payment method token
- Renewal schedule
- Shipping address for recurring orders
You will receive emails for renewal reminders, shipping updates, failed payment notifications, and subscription management.
These cannot be unsubscribed from as they are required to operate your subscription.
Cookies & Tracking
We use cookies and pixels to:
- Maintain cart items
- Personalise your shopping experience
- Analyse website traffic
- Deliver targeted ads
You may disable cookies in your browser, though some site features may not function properly.
Sharing Your Information
We only share your data with trusted service providers:
- Shopify
- Payment processors (Shopify Payments, PayPal)
- Shipping carriers
- Email platforms
- Meta, Google, TikTok advertising
- Fraud prevention tools
We never sell your personal information.
Your Rights
Where applicable, you may request:
- Access to your data
- Correction of inaccurate information
- Deletion of your data
- Opt-out of marketing emails
To make a request, email: trywooflab@outlook.com
Security
We use industry-standard protections, encryption, and secure server technology.
Absolute security cannot be guaranteed.
Updates to This Policy
We may update this policy at any time.
Your continued use of the site constitutes acceptance of any changes.
💬 We reply within 1 business day
Support Hours: Mon–Fri 9am–5pm AEST